70. Bad experience all the way around. This site's sole purpose is to help you make the decision faster and with more peace of mind. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. I have spent way too much money at Arhaus over the years to be treated so poorly. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. We are extremely happy with the items we purchased -- top quality and beautiful style. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. If I could give them zero star for customer service and follow up I would do it. Ask for Tricia and she can be of great help! Excited for the sectional and living room pieces! He answered any questions we had and he was very patient with us. Even worse than this, I cannot get straight answer from the salesperson. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. We want you to love your new piece as much as we do. Please contact Arhaus for details. My interior designer Tricia, was amazing to work with. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. We never felt pressured into buying something we didn't want. I will definitely be going back. Slipcovers: Arhaus vs. Ballard - Evolution of Style Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. He offered different seating options to match the table within our budget. It came out absolutely beautiful. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. It is always a broken promise. It's was a big change but being empty nesters we felt it was time. Thank you. Similarly, the line between "pushy" and "helpful" can vary from person to person. We discovered the Tahoe, which is even better. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! We are talking about approx 1k on an order of over 20k. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. To be removed from our postal mailing list, unsubscribe here. Phenomenal store. They took longer than expected. Step-By-Step Guide: How to Handle Customer Complaints How can I check on the status of my order? From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Find out how we combat fake reviews. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Anyone can write a Trustpilot review. Reduce the excessive fees charged for returns. They just ignore the questions. doesn't. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Full-Time. So far non of it has fixed our issue. Like all things you read on the Internet, understand there is no better judge than yourself. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Thank you to Daniel and Michael as well as the professional delivery team. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! They were delivered yesterday, and three out of the six had scratch marks on the legs. Known for their sleek online experience and modern styles, they also have 71 locations across the US. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. How to Handle Customer Complaints [10+ Response Examples] - Tidio Love the pieces and well have them for a long time! I am so thrilled with the guidance I received from Them. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Im gonna file a complaint with the attorney generals office. When this store opened we would frequent from time to time. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Arhaus Furniture NPS & Customer Reviews | Comparably We work closely with Michael and he always takes the best care of us. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Can I request delivery on a Saturday or Sunday? Are the prices the same in stores and online? And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. We purchased a Taylor couch set with love seat, chair and three person/long couch. The new Arhaus store in Colorado Springs is horrible. Dont buy from Arhaus. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. It was purchased during a very good sale at the store. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. I order 4 faux fur throws on black friday. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot Unfortunately, their quality control leaves a lot to be desired. Insane. So we have one and they are still in the process of getting me the replacement for the broken chair. Sales rep did further investigation and it seems that my order has not been processed at all! These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Does someone need to be home to accept my delivery? Start with a fabric or finish swatch to ensure the perfect choice. Who knows? Debra answered all our many questions and offer good advice. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. I love my beautiful, charming, cottagy apartment thanks to Arhaus. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Can I pick up my merchandise at my local store? Just. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. They are sending someone to repair some of the pieces and are actually replacing some of them. We've decided to keep it although we're not really happy with what we got. We have since been back to order additional items. The bedroom set has arrived and we couldn't be happier! Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Can I pick up my merchandise at the distribution center? Customer service's response was that since they are natural wood, it is expected they will have natural variations. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! I would not recommend this place. Save money, frustration, and blatant disrespect. I do wish companies would standby there commitments and honor what is being sold to the customer. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. As we walked through the showreom we saw so many things that we loved! Please send all requests to [emailprotected]. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Placed an order for a dining room table in January. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. This was my first and last Arhaus experience. You have successfully subscribed to our list. and it was a wrong size, of course. Top 488 Restoration Hardware Reviews - ConsumerAffairs Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Returns and Exchanges | Arhaus Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Made to your specifications and submitted for production at the time of your order. I just ordered too much ;). They don't call or email back. With a 7-page contract. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Love coming here! She is amazing!!!! Thank you, Arhaus, and the great sales, delivery and customer services teams. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. Can I purchase or redeem an Arhaus Gift Card online? Most of our products and custom options are available online, however not all pieces are shown. Arhaus furniture to move from Arborland - annarbor.com See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I walked into Arhaus and really liked the design of their merchandise. Transferred to representative who can't help or is wrong. He was so genuine & professional. Arhaus in Leawood, KS 66209 - (913) 663-0250 - Chamber of Commerce He was super friendly and helpful. We are also Disappointed in the Taylor Sofa comfort and performance. The sales manager, Linda treated me like I was the one at fault. Here I am 3 months later and issue still not resolved. The sales staff is very helpful and non-judgmental (snobby). I ordered Thanksgiving dishes first week in September. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Your experience can help others make better choices. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. He was very rude and said "you're done looking around get out." you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Do you have a program for Interior Designers? Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Arhaus furniture quality? - Houzz Arhaus Reviews | Read Customer Service Reviews of arhaus.com I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Create Account Keep me signed in So the took them back and reordered the two chairs. It's an amazing piece and like no other. They expected me to put the old cushion in the new cover. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Thanks for nothing Arhaus. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 The back cushions are not sewing straight. She kept in contact to see how we liked our products. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. She said she had just the the item. Arhaus has beautiful and unique things. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. Love my Pearson Gallery bedroom set. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? And non of the back rests held shape they sagging and about 1/2 full now. A new customer service representative created another email to send to UPS. So we decided to check out Arhaus at UTC in La Jolla. The cons: Some shoppers mentioned issues with shipping. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. 2023 Trustpilot, Inc. All rights reserved. I highly recommend this store! For your convenience, Arhaus provides guest checkout - no account is needed to order online. Walking around aimlessly Tricia came to the rescue. I have no issues with the quality of the furniture. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. The 1st one we got was warped so it was replaced. The cushions didnt last 18 months. the perfect rug and dining chairs as floor samples. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. The pros: Beautiful selection of unique, quality dining furniture. You can make them your self quicker and for half the price. My favorite furniture store! Unfortunately, we cannot transact Arhaus Gift Cards online at this time. So i called Daniel and told him about this and he said he will call me back. Thank you for your exceptional service and quick turnaround time! I was sent a second label that i used for the second box. They promised a discount. I'm being passed from employee to employee who have no idea what's going on. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. 30 days: Bedding must be returned unused in the original product packaging. Arhaus is a lovely store in Plano/ Frisco Texas area. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love the products in this store. I found them to be solidly built. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Sign up for promotions, decorating tips and more from our team. And, the little details are a big reminder that a real person created something special just for you. I purchased a garden stool in October of 2022 that was delivered in November. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. They said they would be back in touch. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Customer Service Associate Job in Conover, NC at Arhaus Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. 14 days: Many of our pieces are hand-crafted from natural materials. Anyone would miss this. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Made to your specifications and submitted for production at the time of your order. Frequently Asked Questions | Arhaus You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). I had been looking for a while and when I found this set I fell in love. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. I'm thrilled Arhaus has come to San Diego!! Arhaus Furniture Employee Reviews for Customer Service Representative He has been to our home and helped picked out pieces for the space we have. We visited the store several times and everyone was great to interact with and extremely helpful! Furniture shopping is an oftentimes tedious and mundane task. Very punctual and efficient. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. I went in today and found a floor sample chandelier. So here I am still not being refunded by a company that has received the returned items. Recently I attempted to locate some bedding at Arhaus that they no longer carried. . It's for sure my favorite furniture store in San Diego! You have successfully subscribed to our list. Staff all Wearing masks, and everything is very clean. I love the quality, the color, the comfort we get lots of compliments. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. I never heard back from her. Clearance Items (marked Last Chance! Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Our experience at Arhaus was nothing short of excellent from start to finish. We have purchased gorgeous coffee table after seeing it on floor. I asked for 10% considering I spent all night upset with my experience. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. The aesthetics of Arhaus is simply beautiful. A review of our Arhaus sectional - Thrifty Decor Chick Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io We have always wanted the "cloud" from RH but to be honest it's not in the budget. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. Note: Pricing on floor samples and at Arhaus Loft locations may vary. They have probably the most interesting and diverse high end furniture range in San Diego. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I truly believe the true measure of a business is how they handle a situation when something goes wrong. I was so disappointed their attitude, once they sold it they don't care anymore. Definitely coming back to finish off my home! We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. Zero customer service. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Great experience. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Not my favorite to say the least. Visit your local store today to schedule your complimentary design consultation!