This entity contains the attachments for the ConfigurationItems entity. Can airtags be tracked from an iMac desktop, with no iPhone? Some entities support file attachments. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. This entity's purpose is to describe a billing Role that has been excluded from a Contract. If it is selected, the note is created with the Internal & Co-managed publish type. It allows you to compensate for the Block Hour fixed rate by applying a multiplier to specific role rates. Refer to the previous bullet point. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. That InstalledProduct must also reference a Product that is EligibleForRma. Contact Groups are an association of contacts, from one or more companies, that allow PSA users to send bulk email and create notes and/or to-dos simultaneously for all included contacts. /*]]>*/Want to tell us more? The application records an error when the maximum number of retries (5) have occurred for an event, but the payload could not be delivered. If setting equals 'RequiredWhenPrimaryResourceIdBlank', then the API will produce an error when both the QueueID and ResourceID fields are empty. If selected, the note's Description or the time entry's Summary Notes, Internal Notes, and any new attachments are added to the ticket's incidents, as well. window.open(uri); Ticket.AccountID cannot be changed if the ticket has an associated and posted TimeEntry, TicketCost, or Expense. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. The function of this entity is to describe the associations between Change Request tickets and both Incidents and Problems. This entity describes an Autotask Ticket. [CDATA[*/ This entity describes the pricing and costing tiers for a specific billing product on the Product table. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. The Add New Attachments section is always collapsed. Click New; Tip - click the images to make them larger the URL but request it using, Create Tickets in autotask using REST api in python, webservices.autotask.net/atservicesrest/v1.0/, How Intuit democratizes AI development across teams through reusability. The value you select will be set as the status of the parent entity when the dialog box or page is saved. This entity contains notes for documents in Autotask. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. Click on Service Desk/Ticket Categories. The Entities list provides a link to additional information about the entity and its standard Autotask fields. The status field describes how close a ticket is to resolution, or how close a task is to completion. window.open(uri); 4. Refer to Running a global notes search. What could be the reason? They are required in the UI only if the system setting 'Require Issue and Sub-Issue on tickets' is enabled. Any existing Change Request tickets can be edited. 3. While this is not possible in the UI, in the API, you can create tickets with a ticket category of 'API.'. It can be a separate physical location or a division or agency operating in the same physical location as the company. ExpenseItem.AccountID is updated and ExpenseItem.ProjectID, ExpenseItem.TaskID, or ExpenseItem.TicketID is set to Null. When updating a field that has Rich Text, the APIwill return the text-only version of the field. This entity describes an Autotask Quote Template that defines the content and appearance of an Autotask Quote. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. When you use the APIto update this field, the RESTAPIwill return the text-only version of its content. Attachments are external documents that are associated with an Autotask Account, Task, Ticket, Task or Ticket Note, Time Entry, Asset, Asset Note, Project, or Opportunity entity. If the asset is associated to an SLA, then use that ID. Autotask REST API resources /*WebhookFields (REST API). Refer to WebhookUdfFields (RESTAPI). } Create Tickets in autotask using REST api in python Open the Datto Help Center. Refer to Finding resource and child access URLs of REST API entities to learn how to locate these paths. Logon to the Datto (AutoTask) PSA. Write. Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. Notes have a property called Note Type. This entity contains attachments for the Tasks entity. The selected recipients are added to the To: field; CC: and BCC: fields are not populated. This entity represents aliases for ticket and article tags in Autotask. DocumentConfigurationItemCategoryAssociations. Refer to Autotask Integration and Monitors. This entity describes an Autotask Invoice. This object describes a payment amount applied to the purchase of (or pre-payment for) one or more Service Desk Tickets through a Per Ticket Contract. 1. This entity's purpose is to describe a Resource - Role - Queue relationship. It describes whether a Product on the Price List uses the internal currency or an external currency for a Product Tier, and if it is external, lets you set the price in that currency. It shows the Task Number or Ticket Number, Task Title or Ticket Title, and Company fields, plus the quick copy icons. These are referred to as Reference fields. /*REST API: User-defined fields (UDFs) - Autotask Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. function SendLinkByMail(href) { Visit the Ideas forum! Don't assume anything incl. ChangeInfoFields are available regardless of whether they are Active or Inactive. If cleared (default setting), all Autotask resources, Outsourcing partners, and customers with access to the item in the Client Portal can view the note. This entity's purpose is to describe a billing role that is excluded from the contract to which the set applies. Head on over to our Community Forum! If you select Yes, all incomplete to-dos for the ticket to be set to complete when the note is saved. [CDATA[*/ This entity describes an Autotask Appointment,a scheduled calendar time that is not a service call. There is no warning. This entity describes an Autotask Contract Rate. This check box only appears for notes and time entries on problem tickets associated with one or more incidents. It describes whether a ServiceBundle on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. window.open(uri); Autotask: Ticketing and Asset Tracking Integration This entity describes an Autotask Contract. This entity describes an Autotask Contact. The New and Edit pages for each entity feature a notification panel that is accessed from a persistent handle at the bottom of the page. If you set the status of selected tickets to Complete, and one or more tickets have incomplete to-dos, a confirmation message will ask if you want to complete associated to-dos. The ArticlePlainTextContent entity contains the plain text version of body content held by a Knowledgebase article. To open the page, use the path (s) in the Security and navigation section above. This entity describes an Autotask Company Contact that has access permissions for the Client Access Portal. Integrating with Autotask - IT Glue An attempt to create a Ticket using a Resource + Role combination with an inactive Role will trigger an error. ProblemTicketID cannot = TicketID of a ticket that is already associated with a ProblemTicketID; that is, an incident ticket already associated with a problem ticket cannot become a problem ticket. This entity contains the attachments for the ContractNotes entity. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; Update Status on {#} incident(s) (tickets only). This check box appears on task notes, ticket notes and both task and ticket quick notes and quick replies. If ChangeApprovalStatus = Requested, user can change it to Assigned (only). Also create Note/Attachment on # incident(s) (tickets only). This entity describes an Autotask Opportunity. /* Slayers Unleashed Breathing Codes, Lambert Graham Funeral Home, Your Shadow Is Sunlight On A Plate Of Silver Metaphor, American Heritage Publishing Charges, Riptide Water Park Jenkintown Pa, Articles A