Gain trust and grow your business with customer reviews. Do not waste your time or money on this company. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. 3 for $533.58. Vivid Seats is famous for its courtesy calls. He was absolutely fantastic at his job. Submit a complaint and get your issue resolved. I called before the event and after. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. They can see this but they refused to issue a refund. We were given multiple different messages from Vivid seats regarding the tickets. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Mark, your concerns are absolutely matter to us and we certainly value your feedback. Apply this Vivid Seats coupon code for $15 off first . I was terrified that I would not receive my tickets. Vivid Seats is as legit as ticketing sites come. The request was put. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. They made me jump through hoops to get my money back. Wed, 11 May, 2022 at 5:09 PM. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. That is a lie. Vivid nor Ticketmaster seem to care about my issue. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Customer identification can be provided if needed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Could never get the tickets. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Ultimately, hung up on me. and their online chat system is useless. Send us a DM on social media. Desired outcome: Should I buy tickets on Vivid Seats? How it works, fees, rewards When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. These were sold from the originator which means there's no reason they couldn't have been refunded. I will never use vivid seats ever again. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. We value your privacy. WRITE REVIEW. 3 for $533.58. Do I need to print these tickets? Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I purchased tickets well in advance and the tickets weren't cheap. At this venue, Section B is behind the Pit. This is clearly a loophole being used often by venues to protect these ticket scammers. The person the ticket was for has since died. I expect to pay the normal service fees, but not what you charged me for the tickets. Very helpful indeed! I just want the tickets I spent my hard earned money on. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I've had the same issue though my costs aren't that high. These people are thieves and liars. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. With the plethora of ticket resell sites, this is one to avoid. I highly recommend purchasing tickets from a verified seller on Vivid Seats. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. I had to call to verify that these seats are in fact in different rows one behind the other. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! After setting up a ticket master account my tickets were sent to me. Providing an exceptional buying experience is something we want all of our fans to experience. My credit card was charged $328.30 that day. Vivid Seats goal is to safely and securely connect customers with event tickets. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Beware. The tickets are yours now to you have to figure out what to do. We're serious about getting you to the live events that you love. Vivid Seats. Chicago, IL 60606-0606. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I beleive he explained everything I needed to know, in detail. We added millions of opinions to our database and summarized over a million opinions. What 4 Analyst Ratings Have To Say About Vivid Seats. For more information about reviews on ConsumerAffairs.com please visit our I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Spent all week leading up to the event trying to call only to get the worst support ever. If you have any questions about the refund process, feel free to reach out to our Customer Service. WONDERFUL Young Man. Dial 833-228-5143. She knew exactly what I needed and arranged to have it. FAQ. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Business Profile for Vivid Seats LLC - Better Business Bureau I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. As of Oct. 13th 6:38 pm I am unable to access my tickets. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . We appreciate you bringing this matter to our attention and will be following up with you again soon. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. I could not attend. 100% Buyer Guarantee is a complete falsity. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. There were no humans to talk to to get my tickets before the event started. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Working at Vivid Seats: 108 Reviews | Indeed.com It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Downgraded Tickets Sent - Not what I paid for. It asked how many tickets I wanted which I selected two. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. My experience is consistent with those reported on BBB. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. The company was founded in 2001. Was not able to get in with those tickets I paid for. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Your transaction is secure, and you also get a full refund for canceled events. We would love to review your order again to see if there's anything we can do to make this right for you. The site is a fraud and they are aware. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Read full review of Vivid Seats and 1 comment. He was very knowledgeable and courteous. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I do not expect Keillor to come back to Denver at his age. Yes. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Its location on this page may change next time you visit. The issue was they didnt have the tickets, but had 2 close by. and go to stub hub and . I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Enjoy reading our tips and recommendations. New customers can take advantage of this exclusive discount offer! I will never ever purchase from Vivid seats again. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. They refused to issue a refund as they said the tickets were sent via email. How do I know I can trust these reviews about Vivid Seats? Melinda, your concerns are absolutely valuable and matter to us. It is a safe and secure process. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. The email made a vague reference to covid 19 but no definite reason was given. 07-12-22 at 5:57 A.M. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Making sure our fans are able to attend their desired event through us is our top priority. I purchased tickets through you company for the September 11, 2022 Rodeo. The latest review was 2 months ago. I was going to the AFC championship game and bought a parking pass from Vivid Seats. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Bought 6 tickets and only 4 were transferred. 10.1K Ratings. It went to automated system and never got a person to talk to. Companies can ask for reviews via automatic invitations. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. A. Takes no accountability for a time glitch that had us go to a show at the wrong time. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. They deserve to go bankrupt as they cost me $800. I will always use vivid seats when getting my tickets. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard What I received were tickets in Section B, Row N, Seats 147 & 148. Couldnt cancel that ticket either. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Avoid this site and their markup fees! I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! They didn't even attempt to make it right. Patient, reassuring, and kind -- why I will use this entity again! It guarantees your tickets will be valid and arrive in time for the event. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Vivid seats is horrible. The staff are even more amazing. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Kept telling me same blurb about it was my fault, not his, no refund, etc. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Our online support team is here to help resolve your concerns. This was an absolute nightmare. I have knee issues so very kind to help so we don't walk far. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. I was unsure on how this all worked. That means the seats were $351, not $264. Refund of ticket price. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. The following is a chronological timing of the events that occurred: It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. The support team was very friendly, knowledgeable about the event, and got me great seats. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. ColPhorbin 1 yr. ago Well start sending you the news you need delivered straight to you. Repeatedly asked to speak to manager and he refused. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. This will help us to determine next steps. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I had an expensive ticket to the Garrison Keillor show at Red Rocks. Chicago Illinois Customer identification can be provided if needed. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. They are aware of this issue. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Had rented a room just for this event. Contact Customer Service | Vivid Seats Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. IE, Hundreds of people are standing in front of you. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. He said I should post the tickets for sale. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM.
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