how do i report a downed comcast line? how do i report a downed comcast line?

Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Xfinity Outages | CableTV.com Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Should you experience further issues, please create a new post. The ground around your car may be energized. 1 6 We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Thanks. Comcast Xfinity problems in the last 24 hours. Wires down in your yard: Who is responsible? - ABC27 Stay put and call 911. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Please contact the moderators of this subreddit if you have any questions or concerns. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Comcast does not do tree trimming. . A drop-down list appears. I called but only received voice mail. Low hanging main line cable | Comcast Business Support Community To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Call 911, which will get the FD out to asses the wire (s). For your safety, do not touch or move the downed line. Select Start Troubleshooting to begin your modem restart. Then, call PG&E at 1-800-743-5000. If you have questions about your services, we're here to answer them. Sky News is distributed via an English-language radio news service, and through online channels. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The channel and its live streaming world news is available . Never touch a downed overhead electrical line. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. I am a bot, and this action was performed automatically. Update on June 10, 2021. Eastand Royal - Vice President of Customer Experience - LinkedIn Privacy Policy. Usually 911 dispatch has unlisted numbers for utilities. Include the words "Firewall Investigation" in the subject line. 2 1 RR ryanray.rr81 Visitor 2 Messages Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. . How to stay in touch with Verizon during an emergency How do I report an above ground cable down? X | `>`. Reporting A Downed Dangerous Pole | AT&T Community Forums An official employee, such as myself or whoever is first available, will respond. Hello @ryanray.rr81 and thank you! Xfinity Customer Service - Contact Us Cookie Notice I can't get into my property because the line is blocking the drive way. Massive outages do occur because of problems such as storms, floods etc. Payments are posted to your account after 5:30 p.m. on the day they are received. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Can you direct message your name and address? how do i report a downed comcast line? - perfumexo.com If you absolutely need to have it removed, consult with an electrician before doing so. We ask for direct messages because we can't post personal information in public. How do I report a downed line in as few steps possible We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Service Status Center | Comcast Business Contact Us | Comcast Business Support Help and Support Topic | Comcast Business Support Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Report or View Outages; Other Contacts; General, Business, Landlord, . .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Just select Xfinity support and you will be able to speak with the next available specialist. Asking on behalf of my place of business. Then it thanks me for signing in. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. An official employee, such as myself or whoever is first available, will respond. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. A drop-down list appears. Report Downed cable line | Xfinity Community Forum Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Get in touch with Comcast Business. Click Continue. Our community is your official source on Reddit for help with Xfinity services. Two delivery trucks have had close calls recently. Cookie Notice A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity I suspect it's an old wire). Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. It has been severed months ago and left hanging. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Voting closed 14. Companies respond better when others are watching. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. I am an Official Xfinity Employee. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Downed Power Line. Should you experience further issues, please create a new post. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. to Call your mayor's office. Occasionally there is a mix up and Comcast forgets to bury the drop. Create an account to follow your favorite communities and start taking part in conversations. An official employee, such as myself or whoever is first available, will respond. Select Restart Modem to begin troubleshooting. Press Enter to send it. Rod Furlan is a crook and Thief and should be held accountable. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help How do I get Comcast to come deal with this? For immediate assistance, check out the Xfinity Assistant. Cloudflare Ray ID: 7a2ad44e3df86ef8 How to File a Complaint Against Comcast - Your Options - FairShake Thank you for reaching out to the Digital Care Team. Press question mark to learn the rest of the keyboard shortcuts. There may be a 60 day notice cancellation fee for your service. My electric company has been out already and have told me that it is Comcast's issue. An official employee, such as myself or whoever is first available, will respond. Youve reached the best place and perfect person to help with virtually all of your account needs! I explained this to the rep when I called to cancel. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. No worries, Our team can definitely help right here! Report it as a hazard to your local PD, maybe they have a better contact. For more information, please see our Click the Check for Issues button. Warn others to stay away. Enter another ZIP to see info from a different area. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. 70% of power outages are caused by major weather. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Click to reveal Contact Us - Customer Support | DISH Click the direct message icon, 2. Do not send the firewall logs as an attachment. They have been hanging very low for over a year. I am a bot, and this action was performed automatically. came out and verified that it isn't live. Comcast Xfinity Outage Map. How to Report an Issue Online Visit xfinity.com/xfinityassistant. and our Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Scan this QR code to download the app now. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. You may have to enter a lot of personal information to get connected, including your ZIP code. BBC - Wikipedia Thank you so much for contacting our Xfinity Support Team over Reddit. 115.124.120.233 Talk to Us. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Responsible . Whenever there is an outage, your first step is to report it via email or twitter. Report an issue Select Chat. We have made changes to keep employees safe so response and call times may be longer than usual. By selecting Accept all, you consent to our use of Cookies. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Thanks. Welcome to the Xfinity community! Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. A woman in Huntington says she contacted Comcast several times about a line. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. I am extremely frustrated this issue has not been of the upmost importance to your company. How does cable internet get to your house? Sound the horn, roll down your window and call for help. Call 800.288.2020 and select Repair. Like. Press 0 a lot. Don't worry, we'll never do that as it might cut into our profits for the quarter. Emails sent with an attachment cannot be processed. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). If the center conductor of the cable is solid copper, it carries it quite well. Comcast landlines are being used by homes and businesses alike. Report an Outage | PECO - An Exelon Company - PECO Energy Company up. Don't touch a downed power line or other equipment. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Please call this number (855) 307-4896 to set up your service. New comments cannot be posted and votes cannot be cast. Provide your account info and say, Line is down., Dont have AT&T service? Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast The wires at my rental property are on the ground. How to report a down or damaged CenturyLink line. ASA, ABA, Adherence). Thank you so much Anthony for sending us over those details and the Modmail. I have a downed line in my front yard. That person will tell you who the city's contact is in the Comcast governmental affairs office. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Its important that you dont exit the vehicle unless youre in imminent danger. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Type your message in the text area near the bottom of the window. For immediate assistance, check out the Xfinity Assistant. Report an Issue - Xfinity Support A coaxial cable is capable of carrying current. Connectivity and managing Your Comcast Business network. Comcast Xfinity Outage Report Is The Service Down? Please help before someone gets hurt. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Who Do I Contact About Downed Phone Line In My Backyard? You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Hope this helps you out. How do I report down a cable line? I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Let us know if you find downed or uncovered wires or cables in your area. In the top right corner, you'll see a little chat icon near the bell icon. We can assist you with getting a ticket opened to let our amazing local team know. Remember: This number is just for unburied ground cables. how do i report a downed comcast line? - tourdefat.com This post was marked as closed. Find an Xfinity Location Check the status and hours of locations near you. However, its critical not to cut into a power line, as you know. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago 7 years ago. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Verizon Business customers. Hello saftek and welcome, The easement at my back property line has poles with electric and utility lines. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. The tubing will start to shrink almost right away. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Thanks! Hello there! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Our team can help get that line raised. We have made changes to keep employees safe so response and call times may be longer than usual. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Comcast Phone Number | Call Now & Skip the Wait - GetHuman A drop-down list appears. Call BGE at 1-877-778-2222 to report any downed electrical lines. Step 1: Inquiry. My thinking, if I were to do this at my house would be that that 1.) ARA - Utility Regulation - Houston Reporting this to comcast seems to be a problem. if the line is damaged, to reconnect service they'd probably be running a new line anyways. It's infuriating. How do I report this? Thank you for reaching out to our forums community, its great we can connect this way! I also appreciate you taking a moment out of your day to reach back out to our team! We have made changes to keep employees safe so response and call times may be longer than usual. You aren't allowed to. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. How to Reach a Real Person at Comcast/Xfinity. To qualify for the credit, customers must: 1. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Type a message to let us know what your issue is. Call 800.288.2020. Our team can assist with getting those downed wires raised. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Why is my Xfinity Cable box stuck on boot? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! God forbid this huge company actually provide a phone number where you could talk to someone. Not a word either by phone, email or through the support chat since then. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Asking on behalf of my place of business. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Downed Wires | Baltimore Gas and Electric Company Press question mark to learn the rest of the keyboard shortcuts. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Downed power lines and safety after a storm - CenterPoint Energy By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the IP address resides on the Comcast network. . In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Then, call PG&E at 1-800-743-5000. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). How to Report an Issue Online Visit xfinity.com/xfinityassistant. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Thanks! Click the "New message" (pencil and paper) icon, 3.