Its really important for us to ensure your account is in good health - never overpaying for your energy or underpaying that youre then surprised with a debt. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Check out the differences between managing your Smart Pay As You Go account at E.ON Next vs E.ON. Check our forum and ask our communityVisit the OVO Forum, Read our energy guides The Secure Liberty 100 smart meter is a SMETS1 meter, the first generation of smart meters. If it just says EMERGENCY CREDIT without the exclamation mark and EC then that means youre not using it, but you have some available to use. Using a smart meter - how to read and reset your meter | EDF First, turn off all gas appliances. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. The 11billion project is being funded by customers through higher bills. If you have a recording of the sound, that would be super-helpful too! If your meters have been installed for more than 48 hours and the data hasn't appeared on your IHD, try restarting it by using the power button. Then press the red B button on your main gas and/or electricity meter. The Secure Liberty 100 smart meter is a pretty neat piece of kit. A key benefit of having a smart meter is being billed for actual consumption, so if you have one, you shouldn't be receiving estimated bills. This shows your off-peak (night-time) reading in kWh. Its always stressful when theres a light blinking at you on your smart meter and you cant figure out why. Our energy-saving tool, OVO Greenlight offers you even more energy-saving tips, too. It simply means theres electricity running through the meter. EON Smart PAYG Manual Voucher Entry MoneySavingExpert Forum Wait for 1 or 2 minutes, then press AAB on the meter. They're aware of the situation and are . Thanks for your interest and apologies for setting a hare running. -Check out our plans! Smart Meter Problems And How To Solve Them - Which? The meter will enter into the vend mode, and then you can enter the 20-60 digits code on the meter. This flashing light means that energy is being consumed. And if youre on our Priority Service Register, check our handy Help Centre guide. Note that the Government's 2020 deadline for a smart meter to be installed in every UK home has been pushed back to June 2025. If you've got a first generation smart meter installed at your property, you may lose smart functionality when you change supplier. 100119879. The more bars you can see at the top of the screen, the stronger the connection to your smart meter. Option to transfer credit between your gas and electricity meter. (E.ON representative). You can see all these costs on your IHD. First, make sure your IHD is near your electricity meter, and try moving it closer. If you suspect its a HAN or Firmware issue, please reach out to our Support team via online chat so they can diagnose and fix it. This means its easy to switch suppliers without changing meters. We are a mandatory FIT & SEG licensee, Wide Area Network (WAN) and Home Area Network (HAN), estimated readings for gas /or electricity on your OVO statements, struggling to pay your gas and electricity bills, Priority Service Register, check our handy Help Centre guide, more about smart meters, check out our guides, https://www.gov.uk/government/publications/smart-meters-radio-waves-and-health/smart-meters-radio-waves-and-health, Smart relay device: what it is and how it works, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section), Implementation Statement for 2019 DB Regulations, Electricity SMETS2 smart meter: W 127mm H 160mm D 65mm, Gas SMETS2 smart meter: W 235mm H 262mm D 167mm, If you have one, check that the isolation switch next to your smart electricity meter is in the, Try switching the lights on in different rooms. Press and release button A, and the meter will display the reading. Here's what an E.ON representative wrote back in response: We are unfortunately not able to operate meters installed by other suppliers as smart. Wait a few seconds and confirmation will come back. This will then display 'Credit ON'. If you post a picture of your 2meters @ theunknowntech may be able to guide you, but as a . Do this very slowly, so the turn takes at least 30 seconds. . If you need to contact the team on a Sunday, our Social team is able to support you. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! Find out everything you need to know about smart relays. It can complement your smart meter by showing you what appliances are costing money now or recently, whereas your meter will show you accumulated usage. While SMETS1 meters use 3G sim cards which make switching supplier with a smart meter difficult, SMETS2 meters are cross-compatible. If it flashes 5 times before pausing, your connection is strong. Around the time of you leaving us to joining your new supplier, youll lose some of the smart functionality of your Smart Pay As You Go meter. Write down the numbers shown on the display. If youve got an icon on the screen that says EMERGENCY CREDIT next to an exclamation mark and the initials EC youre using your emergency credit. We can top up our Prepayment meters or PAYG meters online. Any differences between our estimate and your actual energy use will be corrected on your next bill. Boost customer help, OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. If your bill shows a credit, well automatically add this to your account. Well send an engineer to collect a reading from your meter if you canttake your own meter readings, or you haven't given us one in a while. These cookies allowed us to study how users navigate on the website. Find out if you can get one by heading to E.ON's smart meter booking tool. The smart meter dimensions are as follows so do check the space around your current meters, and make sure therell be enough room once your existing meters are out: Were only authorised to replace your old meter with a smart meter. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. From error codes to warning lights, In-Home Display (IHD) glitches to things that go bump in the night, weve put together a list of the most common issues relating to smart meters. There are no hidden costs, and your plan won't change unless you choose to. Where To Get the Best Moving Boxes in 2022. If theres anything to pay, youll need to pay this in full or get in touch with us to set up an affordable arrangement. Then its easier to see where you could save energy and money. This will then display Credit ON. And a smart meter automatically sends readings to us so you dont have to, which means - more accurate bills for you. More on the ivie Bud. The first 2 digits of the meter are the year of manufacture. A solid light confirms that your gas meter is secured to the HAN. Select the calendar button and choose what period you want to budget over. Move the display closer to the meter if you have a weak signal, or you see the 'connecting to smart meter' message. But you do have the right to refuse a smart . In the fuel menu press OK to select My Account - then OK to select My Credit. Need help with the E.ON smart meter top up? If your In-Home Display (IHD) won't connect - Bulb Finally, the light to the right of the keypad will most likely be flashing continuously. Just be mindful that a higher bill doesnt always mean that your meter is faulty. If you're not sure which model of smart meter you have, you can find it on the front of the meter. If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday. If so, you need to turn it until its open. Need helping reading your E.ON smart meter? The full Community Values can be viewed here After a few seconds, the screen will then display the E.ON smart meter reading. 03782443. Here's our quick guide to things you can check yourself if you think theres a problem with your credit meter. You can check your balance on your meter or your in-home display. Also, depending on how frequently youve set up your readings to be sent to us, there could be a delay in collecting your energy use so your reading could be late to update. If your meters in a locked/communal room or cupboard, make sure to organise keys beforehand, so we can get in. Then press the settings button. The displays work best when close to the smart meter. Dont worry about a thing, well take it from there. By continuing to use the site, you agree to the use of cookies. If youre having trouble, speak to one of our helpful advisers via online chat. Yes, if your account has moved over from npower and you already have a prepayment meter, well carry on supplying your energy. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. More help is on hand for this topic on the OVO Forum. Chat with other customers just like you to get some hot tips and the latest news. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. In this case, bring it within 15 metres of the smart meter (with no walls between). If you do not see this icon, you should contact E.ON to find out what to do next. If you've made a mistake, you can press A to start again. (E.ON representative). The B button can be used to activate auto scroll display, mute the alarm, or confirm supply reconnection, amongst other functions. If not, dont worry as, it wont stop us from receiving your readings. We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If your in-home display is on but not showing any energy information it might be too far away from your smart meter. If your IHD has stopped showing data, but is still paired with the meter, make sure its positioned as close to the meter as possible before rebooting. If the electricity meters in a cupboard or cellar, it could be preventing communication. 23 May 2019 at 4:38PM in Energy. Hold the OK button until the word 'Join' appears. thick walls/being in a metal box/being underground). Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Hold the middle button until the screen says Cum. You can see your last five top ups on your In-Home Display as well as on your meter. Your smart meter will still work even if you join us from another supplier but please note that it can take up to 90 days to update. Theres no evidence to suggest that this is harmful1. Over two million homes across the UK have an E.ON smart meter installed. 06890795 registered in England and Wales, VAT No. Shows "Available" next to the fuel symbol when EMCR becomes available. Its easy to set up and works seamlessly with your E.ON smart meter to show you your energy use in a compact, Wi-Fi ready and easy to use display. If not, switch the, If no lights or appliances are switching on, it might mean theres been a, Shows how much energy youve used and what its cost you today and yesterday, Shows how much your energy cost this week and last week, Shows how much your energy cost this month and last month, Shows historical data about how much energy youve used and what youve spent each month, Shows Not Used, followed by the mode, current use and current cost, Shows which rates youre on, your standing charge per day, your active rate register(s) and your energy use and cost per unit recorded in each rate register, Shows Not Used, followed by the mode, current use and current cost, Shows total import and export register values if you have photovoltaic solar panels. Will my bill be correct? If youre having problems, please reach out through our Help Centre or online chat. Registered in England & Wales, No. Yes, to talk to us about changing the mode of your meter, just email us at [email protected] or just give us a call on 0808 501 5200. You can top up by credit/debit card using the mobile, tablet and desktop-friendly versions of our website or by using our app. Well either reset your meter remotely, or arrange for an engineer to come and take a look. Press and hold the pound button for ten seconds, and the budget screen will appear for your chosen period. There are possible reasons for vend code rejection; you will get the rejection code after a wrong attempt. jw. If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. The message 'Vend Mode' should display. You can delete any wrong digit using the A Button. Monitor how much energy you're consuming in near real-time. To do so, you will need to enter the 20-digit vend code. Estimates happen more often with monthly readings so opting for half-hourly instead is the best way to avoid them. Our power supply has failed and UKPower networks have advised that our meter has gone into vend mode. Do this very slowly, so the turn takes at least 30 seconds. A smart relay device passes the signal from one smart meter to the other if theyre too far apart. Using arrow keys select fuel and press OK to confirm. Registered in England & Wales, No. Well use its regular readings to show you exactly where your energy goes and bring you personalised energy-saving tips too! Press 6 again and youll see IMP R02. You can find out more on how to check a meter reading on a Secure Liberty 100 below. Check out our energy efficiency page for our latest energy saving tricks and tips. Then press B. Repeat this process until all 20 digits have been introduced. We have a significant credit on our account. If it flashes once every 3 seconds, its searching for a WAN signal. ( and if I then press B it says rejected) When I press the B button, it says . Together we can fight the climate crisis, while saving you money! If the balance on your E.ON smart meter falls below two pounds, you can activate 15 emergency credit per fuel (15 for gas and 15 for electricity). Smart, flexible and reliable. Do the following to activate your emergency credit: If you've made a payment but it hasn't reached the meter, there is a way to top it up manually. If you have an electricity single rate smart meter, the display will automatically show the reading. Set your values using the buttons on the touch screen. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Thanks to a smart meter youll get the best of OVO Greenlight. After a few minutes, once the date and time are showing, it should be working again. She now manages the content teams in the UK and Ireland. Just show your personal barcode(s) and the payment will be made directly to your meter. 9am - 2pm on Saturdays. Often, these issues resolve themselves within 24 to 48 hours. We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. To use vend mode on the smart electricity meter, you can follow these steps-. When it comes to taking a Secure Liberty 100 meter reading, youll need to select the button labelled 6 on the keypad. Please try again in a few minutes. For Confirmation, Press and hold A, it will show Credit Accepted.. How do I read my smart meter? Help Centre | So Energy If your meters are outside or far away from the display, ask your energy supplier for advice. Or e-mail us using [email protected] so we can help. We promise to reply as soon as we can.. Of the 29 million smart meters installed across homes in Great Britain so far, about 14 million are SMETS 2 meters. If your ECV is open and all your appliances are still without power, please call us on 0330 303 5063, or get in touch via online chat and well look into whats happened. If your current meter is in a confined space, our engineer might have problems installing a new smart meter. If it's flashing every second, or is off completely, that indicates a fault. More information and review your options. Make sure you write down the numbers shown on the display for each rate, such as Day or Night, Low or Normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.