bt openreach engineer working hours bt openreach engineer working hours

It does not store any personal data. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Well, by fiddling around on the Internet you have found me! Was the First Engineer who the complaint was about actually a Qube Engineer? There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Necessary cookies are absolutely essential for the website to function properly. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. I think Openreach work 7 days a week, and on bank holidays. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Myself and my team cover the whole of the UK. We had to say we were from Openreach, working on behalf of their Service Provider . Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. BT Openreach What a great place to work! Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Do openreach/ BT engineers work 24/7 ? Working at Openreach: Employee Reviews | Indeed.com Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. The cookie is used to store the user consent for the cookies in the category "Analytics". Within 10 working days, Openreach will have completed their survey. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Solved: Invisible hole diggers - BT Community - BT Broadband The live chat person wasn't at all helpful and actually closed the chat without resolution. 26/04/2017. These cookies ensure basic functionalities and security features of the website, anonymously. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. The re-branding exercise actually started, in a very low-key way, a few short . The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Civil Engineer Jobs | Openreach When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. BT Openreach SFI2 Engineer Visits. If a charge is likely, well let you know. A specific time cannot be given and access must be available for the entire slot. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. [ link to this post] I have a line fault that needs to be fixed. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Contact BT | Call us or chat online | BT Help Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). the home, For Overtime is usually available so the minimum . Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest BT said it had made its best pay offer and would not be re-opening the 2022 pay review. I also get time for classroom learning which hopefully . While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Register (or login) on our website and you will not see this ad. If you currently work for the BT Group please apply directly through the Internal jobs board. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. - Providing support for Service and Commercial inventory. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Lost or stolen. 2023 BBC. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. But you will have heard of BT, BT Broadband and BT Infinity . The installation takes around three hours and the Openreach engineer will need access to your property. What tips or advice would you give to others applying to BT? The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. You can view these money saving ideas by clicking HERE. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. It was reported a yesterday (I think). First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. BT on Twitter: "@richthestag I've checked with Openreach and they've Although I would guess your fault will probably be picked up on Monday morning. Their service has stopped working and it is not fully fixed after two full working days. Well send you a confirmation email with your appointment date and time slot. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Then just follow our step-by-step guide to install your broadband yourself. First, Openreach will send an engineer to assess how much work is needed. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. And once you've got some experience under your belt, there should be opportunities for overtime. What's the least amount of exercise we can get away with? When you contacted BT, it said it had not booked that engineer and did not know about the work. Our broadband then stopped working completely. 0 Ratings Ibz Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Do I have to pay for this visit? He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. You might not need a visit, just the right advice and help to identify the problem! Call us on0800 800 150to discuss your installation. Answered 26 October 2019 You will work long hours and not get paid for them . Openreach Trainee Engineer Reviews | Glassdoor My dad said we needed the one downstairs which he had already disconnected. Missed appointments. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Contact from abroad. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. The cookie is used to store the user consent for the cookies in the category "Other. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Monday 9th June 2014. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. BT won't send no one out because @SkyHelpTeam are my provider. Do openreach work bank holidays? - Plusnet Community CER / Field Insights - North England. Complex Engineering Reception and Triage. on Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Contact BT. These cookies will be stored in your browser only with your consent. Some advice for working as a Civil Engineer with Openreach All depends when your manager wants you I guess. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Well let you know if this happens. Its a good idea to make sure youve got the relevant property insurance to cover such instances. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Is Openreach a Good Company to Work For? - How I Got The Job They'll aim to do this within 5 working days of you placing your order. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. My Background as a Phone Engineer in Southend. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. 22h. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. An engineer visit is requested, and no fault is found. Just click on. He has sturdy life goals and knows where he wants to go. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Openreach trainee engineer interview - Page 30 - BT Community BT Phone Number for Customer Service & Broadband - Selectra If you aren't available, someone over 18 will need to be around. 01-04-2021 Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Russian minister laughed at for Ukraine war claims. Darlington, United Kingdom. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. By clicking Accept All, you consent to the use of ALL the cookies. 2. They will discuss this with you before starting any work. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. 30-03-2021 BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Working Hours at Openreach | Indeed.com I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Response was given fairly soon after initial slection. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. View Vacancy : Openreach Trainee Engineer (BT) - Planit Ask questions and share tips with other people 24 hours a day. First, Openreach will send an engineer to assess how much work is needed. We don't ask for any formal qualifications. The application process - Apprentices - Early careers - BT I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. The fault isnt due to fair wear and tear. Anna Tims is away. BT. We have a range of ways to get in touch for new and existing customers. 01-04-2021 The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Openreach, which controls most of the UK's. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. What are the time slots for Openreach engineer appointments? Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. 'Openreach' Engineer walked out after unable to re - BT Community If you cant change your appointment, chat online or call us and we'll do it for you. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. I know this because I have 26 years of experience tracing all kinds of faults. You can view these money saving ideas by clickingHERE. The fault is due to theft, loss or removal of equipment. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. This cookie is set by GDPR Cookie Consent plugin. Log into order tracker using your BT ID or order reference and postcode. You also have the option to opt-out of these cookies. . As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Training is rushed, clothing is poor and supervisory support is weak. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. BT Openreach Engineer - if you can't book a visit try an independent We need our broadband but have been told that it could take days to fix. Do openreach/ BT engineers work 24/7 - thinkbroadband BT Openreach was established in 2006 . Log intoorder trackerusing your BT ID or order reference and postcode. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Automatic compensation: What you need to know - Ofcom The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Civil's don't have to give the hrs travel time as you have to start at a yard. I saw one at a cabinet last Sunday afternoon. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Depending on the provider and package you choose, you might be able to avoid paying for line installation. So, here's where it all started working as a Phone Engineer. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Answered View answer in the context of this discussion Report post Normal for Openreach is 5 days a week 7.12hours a day. Ask questions and share tips with other people 24 hours a day. Replying to . The phone stopped working, and our broadband was down for about three hours but then came. Interview. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The union was . @richthestag. This field is for validation purposes and should be left unchanged. @XRaySpeX . At conservative gathering, Trump is still the favourite. That's usually four or five days a week between Monday and Sunday. 1. Openreach - how long to fix a fault - Edugeek Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. You'll find up-to-date details of all charges and pricing information in BT Price List. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. What is a Fibre to the Premises (FTTP) Service Identifier? Compiled by Patrick Collinson. 12h52. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? This website uses cookies to improve your experience while you navigate through the website. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Working at Openreach: 444 Reviews | Indeed.com Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. . Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). But it changed its tune when the Observer got involved. Installation day: What to expect 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". If this happens we'll text you, call you, or send you an email to arrange another appointment. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Clear a path to the main telephone socket, if you have one. It says: Were very sorry about the problem with NJs broadband service. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Can Nigeria's election result be overturned? Starting salary is poor, but you'll reach the higher rate after 3 years. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Huge 130m Boost for Grain's UK FTTP Broadband Rollout these comments are my own and in no way represent any company that i may or may not be linked too. Qube are employed directly by BT to do Internal Home Checks. If the work is not complex, they'll carry out all the external work required. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Help and support; Contact BT; Back. Graduates & Apprentices - Early careers - Careers | BT Plc So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Engineers from Openreach managed to cut our telephone line while they were working on our road. Openreach is the UK's digital network business. Mar 2018 - Present5 years 1 month. How long is the appointment? (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Job Responsibilities: Undertake poling when required Work on & Broadcast. Read about our approach to external linking. All in a day's work | 17 comments on LinkedIn BT SFI2 Engineer Visits - activereach Ltd. on And once you've got some experience under your belt, there should be opportunities for overtime. Sustainability, Northern The ISP said it can take up to 72 hours. In 1987 I began a career as a British Telecom Engineer. This is a very common mistake made worse by the press. I have a line fault that needs to be fixed. Phone Engineer My background-why I left the BT Openreach Job I loved 30-03-2021 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Openreach on LinkedIn: #weareopenreach | 17 comments A company that was engineering-led is now run by business(wo)men with the resulting chaos. Your salary 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Working from home no service passing the buck. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits.